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FAQs
Straight answers on claims, courtesy cars, costs and timescales — the questions we're asked every week.
BS10125 standard — in progress
Insurance approved
Highly trusted bodyshop
Free courtesy cars — T&Cs apply
Straight answers to the questions we’re asked every week. Can’t see yours? Call 0208 597 7639 or send us a message.
Insurance claims
Do I have to use the bodyshop my insurer recommends?
No — it’s your legal right to choose your own repairer. Your claim, premium and excess are unaffected. Call us first and we’ll handle the claim for you.
Will you deal with my insurance company for me?
Yes — from reporting and engineer inspections to final invoicing. You make one call; we do the rest.
Do I get a courtesy car?
Yes — free courtesy cars are available for the duration of insurance repairs, subject to availability. Reserve one when you book.
What do I pay on an insurance repair?
Normally just your policy excess, collected when you pick up your car. We invoice your insurer directly for the repair.
Repairs & timescales
How quickly can you look at my car?
Send photos through the estimate form or WhatsApp and you’ll usually have a price the same working day. Drop-ins are welcome Mon–Fri 8am–6pm, Sat 9am–2pm.
How long do repairs take?
Most scuffs and cracks: 1–2 days. Multi-panel or accident repairs: typically 3 days to 2 weeks depending on parts. Every estimate includes a timescale.
Do you repair all makes and models?
Yes — all makes and models, including light commercial vehicles.
Is your work done to a high standard?
Yes — every repair is finished to a high professional standard, in both workmanship and refinishing.
Practical
Can you collect my car?
Yes — collection and delivery are available across East London, and essential for undriveable vehicles. Mention it when you get your estimate.
How do I pay?
Card, bank transfer or cash on collection. Insurance work is invoiced to your insurer, minus your excess.
4.9★★★★★on Google
Drivers across Ilford, Seven Kings and East London rate us on the finish of our repairs, straight-talking estimates and turnaround times.